Mediatonic has apologised for a bug that was causing players to make “accidental” premium purchases in Fall Guys.
The issue first popped up on the game’s subreddit, with dozens of players complaining that items had been “auto-purchased” when previewing them in Fall Guys’ in-game store.
Other issues included Show Bucks going mysteriously missing, hidden key bindings triggering purchases, items being switched after selection, and “a lot of players” finding that they inexplicably have “less currency now”.
Initially, the game’s support team was unwilling to make refunds and pointed players to its refund policy which insists all cosmetic purchases are final.
“You have stated that this is a ‘bugged purchase’ and a ‘known issue.’ Neither of these things is the case,” a customer services rep allegedly told one complainant (thanks, PC Gamer). “The purchase was made by you, not a bug. Whether it was intentional or not, this is still the case.